Your CROC products are guaranteed to be free of any manufactured defects or defects in workmanship, for 1 full year from the point of purchase. WE offer 5 year limited warranty (the first year is unlimited).

If your tool is no longer covered under warranty, at the moment we are not offering Repair Services, but we are offering discounted replacement options:
**$70 for all full size tools except 2k2 dryer** Plus shipping fees
**$90 for 2k2 Blow Dryer** Plus shipping fees
If you are under the one year full warranty, we will replace your item with a new flat iron/blow dryer for free, shipping fees will be charged based on your location.
In order for your submitted product to be considered covered by Turbo Ion, Inc.’s 5- Year Limited Warranty, products must be registered or you must include a valid copy of the original purchase receipt indicating the product was purchased from an authorized vendor.

Our warranty does not cover any physical damage caused misuse and mishandling by the user. Normal wear and tear, wrapping cord around the iron, dropping unit, product build-up or scratches on the plates, broken housing, loose plates, using wrong voltage, unauthorized modification, tampering or attachments to the unit, and neglect in safety, regular maintenance, and improper usage and removal of any labeling or serial number of the CROC products will void all warranty claims.

Items that have been dropped or items that have been damaged due to user negligence, and items purchased on EBAY, AMAZON . MISIKKO.COM,, SLEEKHAIR.COM, OVERSTOCK.COM, BEAUTYBASICSUPPLY.COM, JET.COM or other unauthorized internet retailers, will not be honored under the CROC warranty. Only items purchased from Armstrong McCall are covered under Croc warranty

You must fill out your original warranty card completely and include a copy of your original sales receipt then send it to our service center. If a warranty card is received without all the information fields completed, your warranty is void. Your warranty protects your CROC product to be free of defects in workmanship and manufactured defects. Proper completion of the warranty card process is mandatory for full warranty benefits. In order to submit a warranty claim, register your product

In the event that you experience a problem with your CROC unit due to a manufactured defect and you are within the 1 year warranty period, you may send your iron back to our facility for a replacement.